Returns policy

DAMAGED TILES: We are packing our handmade Encaustic tiles (Moroccan tiles, Cement tiles) very well, usually securely packed on a EURO pallet to avoid damage during transport and usually add 1 or 2 tiles extra, just in case. Most if not all shippings arrive with no damage, as we are going through all boxes before we are shipping them and they are well packed. However, please check all Encaustic tiles (Moroccan tiles, Cement tiles) for damages within 24 hours and inform us immediately (please send us an email with a picture/s showing the damage of each Encaustic tile) otherwise we are unable to refund you for damaged Encaustic tiles (Moroccan tiles, Cement tiles).